Last updated: 2026-11-13
FixDoks is owned and operated by DUEDOOR, a sole proprietorship based in Bengaluru, Karnataka, India. This policy explains what FixDoks ("we", "us", meaning DUEDOOR) collects when you use fixdoks.com, how we use it and the choices you have. In short: many tools work inside your browser, heavier jobs run on our server and are deleted automatically, and we only store files you explicitly save to My Files.
Files you process
Browser tools. Many tools (most image, PDF editing, signing, text, QR and calculator tools) process files locally inside your web browser. The files are not sent to us.
AI, video and audio tools. Background removal, image upscaling, image to text (OCR) and all video and audio conversions run on our server so they work on any phone. The file is sent over HTTPS, processed and sent back. Photos for the AI tools are processed in memory and never saved. Video and audio files are deleted automatically within about 30 minutes.
Server tools. Some conversions (Word, Excel and PowerPoint to and from PDF, strong PDF compression, PDF passwords and some OCR) run on our server. The file is uploaded over HTTPS only to perform the conversion you asked for. The input and output are deleted immediately after the result is returned to you, and an automatic clean-up job runs every hour to remove anything left behind, for example after an interrupted download. The upload limit is 50 MB per file. We do not sell, share, read or use your files for any other purpose, including training AI models.
Signing in
You can sign in with your Google account or with your email address and a password. Signing in is optional and lets you save files to My Files.
Google sign-in. From Google we receive only your name, email address and profile picture. We never see or store your Google password, and we do not access your Gmail, Drive, contacts or any other Google data.
Email sign-up. To create an account with your email address, we email you a 6-digit code to confirm the address. The code works for 15 minutes and is used only for that purpose. We store your email address, the name you give (optional) and your password in hashed form (scrypt), so nobody at FixDoks can read your password. You can reset a forgotten password with a new code sent to your email.
We use your account details only to run your account, show who is signed in and contact you about your account if needed.
My Files
When you choose "Save to My Files", that file is stored on our server so you can download it, or open it in a tool again, later. Nothing is saved unless you ask for it. Saved files are encrypted at rest and are accessible only to your account. Each account has 1 GB of storage and a 50 MB limit per file.
You can delete any saved file at any time from My Files. The "Delete my account" option on the My Files page permanently removes your account, your sessions on every device and every file you stored. We do not keep a copy after deletion, apart from routine server logs described below.
Resume builder
The AI resume builder keeps your draft in your browser until you sign in. Once you are signed in, your resumes and cover letters are stored on our server in your account so you can open them on any device; you can delete any of them from the documents list, and deleting your account removes them. When you use an AI feature (writing a summary, bullet points, a cover letter, tailoring to a job, suggesting skills or importing an old resume), the text needed for that request, such as your resume content and any job description you paste, is sent to our AI provider, Groq, which runs an open-source language model and returns the answer. We do not ask the provider to keep it, and it is not used to build advertising profiles. An uploaded resume file is read on our server to fill the editor and is not stored. Previews and downloads are drawn on our server and not kept. We count how many AI requests each account makes per day to apply the daily allowance. If you buy a resume pass, the payment is handled by Razorpay; we store the order reference, the amount and the pass dates, never your card or UPI details.
iPhone and Android apps
Tools that run on your phone. In the FixDoks iPhone app and the newer native Android app, tools marked "On phone" (such as compress, merge and split PDF, images to PDF, PDF to images, and compress or resize a picture) work inside the app. Your file stays on your device and is not sent to us. Finished files stay in the app's My Files on your device until you delete them or remove the app.
Tools that open a FixDoks page. Every other tool opens its FixDoks page inside the app. Some of these run in the page on your device. Conversions such as Word to PDF send your file to our server over HTTPS, as on the website: it is deleted as soon as the result is returned, and in any case within one hour.
What the apps count. We count screens opened, tools used, searches typed in the tool list, update prompts and views and taps on ads, using a random id that the app makes on your device. Our server also receives your IP address with each request and uses it to estimate your country, region and city. File names and file contents are never part of these counts. We do not use this data to follow you across other companies' apps or websites, and we do not sell or share it.
Ads in the apps. The apps show ads only for our own Igul store. They contain no ad network. Google AdSense and Google Analytics, described elsewhere in this policy, are blocked inside the apps. There is no sign-in and no payment in these apps.
Permissions. The apps see only the files and photos you pick or share with them. They do not read your contacts or location. The camera and microphone are used only when you start a page tool that needs them. A quiet notification may tell you that a new version is ready.
Older Android app
Android app versions before the native release open this website inside Google Chrome, so the rest of this policy applies to them as written. They do not read your contacts, location, photos or other files. They receive a file only when you choose to share it with FixDoks or open it with FixDoks from another app, and that file is then handled exactly like a file you pick on the website. Shared files normally stay on your phone until you choose a tool. If the app was only just installed, a shared file may instead pass through our server once so the app can open it: it is kept for at most 10 minutes and deleted as soon as the app has loaded it. If you allow notifications, the app may show notifications sent by the website; you can turn them off at any time in your phone settings. Uninstalling the app removes it from your phone; to delete your account and saved files, use My Files or email us.
Cookies
Session cookie. If you sign in, we set one first-party cookie (fd_session) to keep you signed in. It expires after 60 days or when you sign out. It is not used for advertising.
Local storage. Some tools may remember preferences (for example your last chosen settings) in your browser's local storage. This stays on your device.
Analytics cookies. We use our own first-party analytics (Bunzo, our own analytics system) to understand how the site is used. It sets two cookies: bz_vid, a random visitor id kept for a year, and bz_sid, a session id that expires after 30 minutes of inactivity.
Advertising cookies. When advertising is enabled on the site, Google AdSense and its partners may set cookies, as described below.
Advertising (Google AdSense)
FixDoks is funded by advertising and may use Google AdSense to show ads. Third-party vendors, including Google, use cookies to serve ads based on your prior visits to this website or other websites. Google's use of advertising cookies enables it and its partners to serve ads to you based on your visit to this site and/or other sites on the Internet.
You may opt out of personalised advertising by visiting Google Ads Settings. You can also opt out of a third-party vendor's use of cookies for personalised advertising at www.aboutads.info or youronlinechoices.eu. Learn more in How Google uses information from sites or apps that use its services, the Google advertising policy and the Google Privacy Policy.
Where the law requires consent for these cookies (for example in the EEA, UK and Switzerland), we ask for your consent, using a Google-certified consent message, before personalised ads are served. Ads are never placed inside your output files.
Information collected automatically
Like most websites, our servers keep basic technical logs (IP address, browser type, pages requested, time of the request) for security, abuse prevention and to keep the service working. Logs do not contain the contents of your files.
Usage analytics. Our analytics records the pages you visit, where you came from (for example a search engine), your approximate location from your IP address, your device and browser, and the steps you take in a tool (for example that you added a file, ran the tool, got an error or downloaded the result, with the file type and size). If you are signed in, this is linked to your account email. We may also record anonymised session replays of how the page was used, to find and fix problems. Replays never include your files, file names, previews, results or anything you type. We never record the contents of your files.
Live chat and visit history
Our chat button lets you talk to a real person. To run it, your browser keeps a random visitor ID (in your browser storage, not a cookie) and tells our chat server which page you are on, the site that sent you, your approximate location from your IP address, your device and browser, and the pages you visit, including on later visits. Our team can see this while you are on the site, can start a chat with you, and can see what you type in the chat box before you send it. Messages you send in the chat, and any name or email you add, are kept so we can reply. Clearing your browser storage removes the visitor ID. Email us to delete your chat and visit history.
Sharing
We do not sell personal data. We share data only with service providers that help us run the site (hosting, Google sign-in, our own email server for sign-in codes, our own analytics system, and Google advertising when enabled), or when required by law.
Children
FixDoks is not directed at children under 13 (or the minimum age in your country) and we do not knowingly collect their personal information. If you believe a child has given us personal data, contact us and we will delete it.
Your rights
Depending on where you live (for example under the GDPR or India's Digital Personal Data Protection Act), you may have the right to access, correct, export or delete personal data we hold about you, and to withdraw consent. If you do not sign in, we hold server logs and the chat and visit history described above. If you do, we hold your account details and any files you saved until you delete them. You can delete your files and account yourself on the My Files page, or email us.
Changes to this policy
We may update this policy. The date at the top shows the latest revision.
Contact
Email hello@fixdoks.com with any privacy question or request.